New Zealand Shipping
MyVitality New Zealand delivery service is prompt and efficient. We use NZ Post Couriers for New Zealand deliveries.
Delivery time within New Zealand is generally 1-4 working days although rural delivery can take longer.
Claims for non-delivery must be made within 10 days of order, as tracking beyond this time is not practical. We are not responsible for loss or damage to goods that are delivered to an incorrect address.
International Shipping
We ship internationally using tracked international courier with signature required to Australia, Hong Kong, Mexico, India, Pakistan, Fiji, Indonesia, Malaysia, New Caledonia, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, Tonga, Vietnam.
Delivery time for Australia is between 3 to 6 working days. For the rest of the world, delivery times can vary from between 3 to 8 working days.
Claims for non-delivery must be made within 20 days of order, as tracking beyond this time is not practical. We are not responsible for loss or damage to goods that are delivered to an incorrect address.
Duties and Tax:
Please make sure you are aware of your region’s tax laws as you will be responsible for the payment of any duties and taxes incurred at the border.
You will be sent an email with your tracking number when your order is shipped, but you can contact us to help you at any time.
International Shipping Rates and timing:
For Australian orders over NZD$150 qualify for free shipping. For orders less than NZD$150 the rate is NZD$15
For USA, Canada and Mexico orders over NZD$300 qualify for free shipping. For orders less than NZD$300 the shipping cost is NZD$40
For other Asia/Pacific countries that we ship to orders over NZD$250 qualify for free shipping. For orders less than NZD$250 the rate is NZD$30
Shipping rates may vary during promotion time. We will display the updated shipping rates on our website.
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Making Changes: You can make changes to your subscription online by logging into your account, emailing us at support@myvitality.co.nz or simply call us on 0800 460 240.
