Refund and Returns
Returns and Refunds
If a MyVitality product doesn’t suit you, you can return it within 30 days of receiving your order and we’ll give you a refund or a replacement. This applies to opened and partly used bottles as well as unopened ones.
What is your 30-day money-back guarantee?
If you’re not satisfied with any MyVitality product, send it back within 30 days of receiving your order. You can choose a full refund of the product price or a replacement.
You don’t need a detailed reason. If you tell us what didn’t work for you, that helps us improve the range.
Can I return an opened or partly used product?
Yes. It takes time to find out whether a supplement suits you, so we’d rather you try it properly. Send back whatever is left, even if the container is empty.
How do I return a product?
- Get in touch first. Email support@myvitality.co.nz or call 0800 460 240 with your order number. That way we know the parcel is coming and can confirm where to send it.
- Pack your products. Include every product from the order you want refunded, whether it’s unopened, partly used or empty, with a note of your order number.
- Post it to us at:
PO Box 34483
Birkenhead
Auckland 0746 - We’ll process your refund or replacement once the parcel arrives. We’ll email you when that’s done.
Who pays for return postage?
Return postage is your responsibility, unless the product arrived damaged, faulty or incorrect. In those cases, we cover it.
How long does a refund take?
We refund to your original payment method within 5 working days of your return reaching us. Your bank may take a few extra days to show it in your account.
What if my order arrives damaged, faulty or incorrect?
Contact us as soon as you can with your order number and a photo. We’ll send a replacement or refund you, and you won’t pay any postage. This sits outside the 30-day guarantee, so it applies whenever a fault shows up.
Does the guarantee cover bundles and subscription orders?
Applies to all myvitality.co.nz website orders, including bundles and subscriptions.
If you’d rather stop or adjust a subscription than return an order, you can change how often it’s posted, or cancel, from your account or by getting in touch.
Are there any exceptions?
We may decline a refund if the guarantee is clearly being misused, for example repeated refunds on the same product.
How does this fit with my Consumer Guarantees Act rights?
Our 30-day guarantee comes on top of your rights under the Consumer Guarantees Act. It doesn’t replace them.
Still have a question?
Email support@myvitality.co.nz or call 0800 460240. You’ll get Stephen or Joy. If you aren’t sure which product suits you before you buy, try our product quiz or give us a call.
Stephen and Joy
MyVitality
